Q:Do you do discounts for large orders ?
A:Yes, we offer a standard discount for all orders of more than one track.
The more you buy the more you save. Each track will attract a £1 saving, so if you buy 5 tracks you will save £5.

Q:Can I order tracks on CD ?
A:traxVault is primarily a download site. It allows customers to instantly download their tracks immediately after payment is complete. However we will send a CD to customers who don't have the facility to burn their own media. This will add a cost of £3.99 to the order to cover the CD and postage.

Q:Do you produce MIDI files ?
A:No. traxVault tracks are only available in audio format. We produce our tracks in mp3 so that customers can instantly download their tracks. If you require your tracks as wav files or on audio cd we can do this for a small fee to cover postage costs.

Q:Can I have my track in a different key ?
A:Yes, we can deliver all our tracks in any key you want. Just contact us with your request and allow us 3 days (post payment) to process and send your track to you.

Q:Can I have my track in re-arranged ?
A:Yes, we can re-arrange all our tracks if the content is already present. i.e. we can shorten the track, remove a verse, add a chorus or repeat last lines etc. We can even add a play off section to the end of the track if you wish. Just contact us with your request.

Q:Can I pay via a different method ?
A:Currently traxVault uses Paypal as its primary payment system. Please note that you don't have to have a PayPal account to pay for your tracks. Paypal will allow you to pay using all major payment cards.

Q:Can I download my track on another PC. ?
A:No, Your tracks must be purchased and downloaded on the same PC. If this is a problem contact us and we will arrange for your track to be emailed to you.

Q:Do you use live instruments on your tracks ?
A:Most tracks are produced using top class sound modules and keyboards. However we do use many musicians in the production of our tracks which gives us a live feel to our tracks. We never quantize the individual parts instead we keep the feel and groove of the original as close as possible.
We have used live instruments for some tracks i.e. guitar and brass. We will consider doing so for anyone who requests this but it will be reflected in the cost and time required to produce the track.